Customer Service

Terms & Conditions

Credit card orders are accepted online. We accept Mastercard, Visa, American Express and Discover. Your credit card will be charged when accepts your order. You can also pay by check with your order. Checks are to be made out to:

D. R. Cordell & Associates, Inc.
95 West Butler Avenue
Chalfont, PA 18914

You are also invited to set up an account with to make your purchasing experience quick and easy. All initial orders must be paid by credit card or check prior to shipping. After you set up an account, subsequent orders can be submitted with your company’s authorized purchase order number provided you have submitted a credit application. Please fill out the credit application and email to at or fax to 215-822-2596 attention Accounting Department. Terms of payment when ordering with purchase orders are NET 30 days after shipment, once credit is established.

Prices quoted on are subject to change without notice. All orders received will be honored based on website pricing at time of order. Accounts turned over for collection will be liable for additional penalties and expenses incurred for collection. Exceptions to these terms and cancellation after acceptance can only be made by mutual consent in writing. The above is exclusive of all state and federal taxes, FOB point of origin unless otherwise specified.

If you are exempt from sales tax, please submit your sales tax exemption certificate to our email address at or fax to 215-822-2596 at time of order.

Shipping Information

All electric chain hoists and hand chain hoists will be shipped freight prepaid, based on normal delivery service to the lower 48 states.

Jib Cranes and Gantry Cranes will ship freight collect due to their weight and dimensions.  Unless otherwise instructed, prior to shipment, the shipper will contact you for shipping instructions.

International shipments, and shipments to Alaska and Hawaii will be shipped freight collect. Special shipping schedules, or carriers specified by the purchaser will also be shipped freight collect. In the case of international shipments, export packaging charges may apply. Contact for a accurate quote on these costs.

All freight is shipped FOB Source, meaning that ownership of the product passes to the purchaser once the product leaves the loading dock or shipping point. Any claims for lost or damaged product must be made by the purchaser to the carrier. will assist in this process any way possible. will accommodate any shipping method of your choice. Please include special instructions with your order, or contact

Warranty Information

All products sold by are warranted to be free from defects in material and workmanship from date of shipment for one (1) year.

Products must me used in accordance with manufacturer’s recommendations and must not have been subject to abuse, lack of maintenance, misuse, negligence, or unauthorized repairs or alterations. Should any defect in material or workmanship occur during the warranty period in any product, as determined by’s or the manufacturer’s inspection of the product, the product will be either replaced (not including installation) or repaired free of charge. Shipment of products to and from or the manufacturer must be sent freight pre-paid. See Return Policy for instructions on shipping returned items to, and the equipment manufacturers, disclaim any and all other warranties of any kind expressed or implied as to the product’s merchantability or fitness for a particular application. and the manufacturers will not be liable for death, injury to persons or property, or for incidental, contingent, special or consequential damages, loss or expense arising in connection with the user or inability whatsoever, regardless of whether damage, loss or expense results from any act or failure to act by or the manufacturers, whether negligent or willful, or from any other reason.


Electric Chain Hoists and Hand Chain Hoists can be returned for a refund, less 25% re-stocking charge or exchange within 30 days of shipment. Crane products such as Jib Cranes and Gantry Cranes are not returnable items as they are manufactured per order.

Returns will be accepted provided:

The purchaser obtains a Return Goods Authorization (RGA) number from prior to returning any products. Contact’s customer service department for an RGA number or fill out the RGA form and return by fax or mail. The RGA number must be placed on the packing slip for returned items.

Items be returned to are shipped to: – Cordell & Associates, Inc.
95 West Butler Avenue
Chalfont, PA 18914

* All shipments to be sent Freight Pre-Paid.

Returned items must be Un-damaged and packed in original shipping containers. Shipments will be inspected at to confirm their good condition. Damaged product, or product showing signs of use or wear will be repaired, and costs for repair will be the responsibility of the purchaser.

Returned items will be subject to a 25% re-stocking charge. Credit for returned products will be issued after receipt of returned items at facility, and inspection of item to confirm good condition.